GRM is a complaint and proposal consideration mechanism that provides an additional and accessible channel for submission of complaints and feedback to individuals and communities, if they suppose that at the regional level CAMP4ASB has or may have adverse consequences for them. GRM allows to improve the response efficiency and accountability level to the project beneficiaries, ensuring the prompt complaints and feedback consideration and processing, as well as problems identification and finding their solutions together with the stakeholders.

By increasing transparency and accountability, GRM seeks to reduce the project risk that unintentionally adversely affects citizens/beneficiaries and serves as an important feedback mechanism that can help to improve the project impact.